Head of Customer Support
- Up to 60k Euro
- Work Location Type: Remote
- Timezone/Location: Europe
- ID: 4766
- Posted: 30.07.26
Head of Customer Support (EU Daytime) – Remote
About the Company Plexus has partnered with a profitable, product-led company building at the intersection of Web3 and payments. Their infrastructure powers some of the largest platforms in crypto and has already onboarded millions of users globally.
Responsibilities
- Lead, coach, and grow the Customer Support team.
- Own scheduling to ensure full support coverage across all shifts.
- Manage onboarding, hiring, and team expansion.
- Monitor ticket quality, KPIs, and provide regular feedback.
- Analyse support data to improve customer experience and influence product improvements.
- Work cross-functionally with internal teams to optimise support processes.
Requirements
- Experience leading customer support teams in a startup environment.
- Comfortable owning recruitment, onboarding, and day-to-day operations.
- Strong communication, analytical, and leadership skills.
- Experience in crypto, fintech, payments, or iGaming is a plus.
- Understanding of crypto payments is desirable.
Benefits
- Competitive salary + bonus.
- Remote or hybrid working.
- Learning and development budget.
- International team meetups.
