Fraud & Dispute Analyst

Fraud & Dispute Analyst | Web3 Payments | Remote (Europe)

Plexus has partnered with a profitable, product-led tech company building in the Web3 / payments space. They’ve already onboarded millions of users globally and are scaling a core product used by some of the biggest platforms in the ecosystem. 

They’re looking for a Fraud & Dispute Analyst to own chargeback and dispute operations end-to-end.

The Role

• Own the daily chargeback inventory: gathering evidence, drafting representments, and submitting responses via payment providers
• Analyse SAFE and TC40 reports to identify emerging fraud patterns before they escalate
• Monitor live transactions in real time, flagging orders that fall outside defined risk tolerances
• Collaborate cross-functionally with support teams to ensure dispute cases are handled with full context

What They’re Looking For

• 2–3 years in a card payments role (fintech, crypto, or PSP environment preferred)
• Solid grasp of payment infrastructure: card network rules, issuer/acquirer dynamics, and the full chargeback lifecycle
• End-to-end experience managing Visa and Mastercard disputes, including representment and compelling evidence submissions
• Familiarity with SAFE, TC40, and the broader regulatory landscape (GDPR, AML, PCI DSS)

The Package

• $40k Euros + performance bonus (1–2 months’ salary)
• Annual company trip, upskilling budget, and zero corporate overhead