
Client Experience Specialist
- 65k CHF - 80k CHF
- ID: 3572
- Posted: 30.01.25
Plexus has a opportunity with a great new client of ours. This crypto brokerage is based in Switzerland and offers secure crypto trading and a non-custodial wallet, with exciting new projects working with gold trading and tokenisation of real world assets.
They are looking for a Client experience specialist to join their team to aid the onboarding and care of clients and manage their KYC / AML documentation. Role:
- Deliver tier-one and tier-two assistance to clients, guaranteeing comprehensive issue resolution and satisfaction.
- Actively represent the client on their website and social media
- Collate and share feedback from clients to the team on a regular basis to improve products
- Partner on in-house initiatives to optimize and elevate client assistance and integration procedures.
Requirements:
- Previous experience handling and managing KYC/AML documentation
- Familiarity with cryptocurrency and blockchain
- Hold a CFC or equivalent
- Fluent in English and either French or German
- Ability to attend the office in Neuchâtel 3 days a week.
Benefits:
- Competitive salary
- Stock option plan
- Ability to grow and learn with a well established company in crypto
- Hybrid work schedule
- And more!