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Client Experience Specialist

  • 65k CHF - 80k CHF
  • ID: 3572
  • Posted: 30.01.25

Plexus has a opportunity with a great new client of ours.  This crypto brokerage is based in Switzerland and offers secure crypto trading and a non-custodial wallet, with exciting new projects working with gold trading and tokenisation of real world assets.

They are looking for a Client experience specialist to join their team to aid the onboarding and care of clients and manage their KYC / AML documentation.    Role:

  • Deliver tier-one and tier-two assistance to clients, guaranteeing comprehensive issue resolution and satisfaction.
  • Actively represent the client on their website and social media
  • Collate and share feedback from clients to the team on a regular basis to improve products
  • Partner on in-house initiatives to optimize and elevate client assistance and integration procedures.

  Requirements: 

  • Previous experience handling and managing KYC/AML documentation
  • Familiarity with cryptocurrency and blockchain
  • Hold a CFC or equivalent
  • Fluent in English and either French or German
  • Ability to attend the office in Neuchâtel 3 days a week.

  Benefits:

  • Competitive salary
  • Stock option plan
  • Ability to grow and learn with a well established company in crypto
  • Hybrid work schedule
  • And more!

 

 

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